What we've achieved

We reduce public expenditure on homelessness, legal action, unemployment and better mental and physical health.

We use volunteering to bring the community together, improve the lives of our volunteers, their communities and the people they help.

We are proud of our independently verified Advice Quality Standard, which remains at the highest possible level, and our client feedback which demonstrates the positive impact we have on people’s lives.

In terms of public value, our service provides wider economic and social benefits by improving client wellbeing and positive functioning. Our advice contributes £13.36 to society for every £1 invested with a total of £8,810,664 in total last year.

8,270

people were helped

24,636

issues handled

£6.2m

in financial value to people

£1.7m

fiscal benefits* achieved

Our impact in fiscal benefits is manifested through savings for Local Authorities (£131,420), the NHS (£200,107), the DWP (£578,102) and Housing Providers (£341,566) – £1,265,247 in total – our advice saves these organisations a total of £2 for every £1 invested in our service.

What our clients are saying about us

“Thank you for your help, you gave me a voice, without Citizens Advice me and many others would be forgotten.”

“We have found your support absolutely 100%, we can't thank you enough for guiding us through a very difficult time.”

“You were so very kind to me on the phone last week, I was so upset but you helped me, I cannot thank you enough.”

“Thank you for all your help, I'm so relieved and many stressful worries have been resolved.”

“Thank you for your input today which was very impressive and I felt no one could have represented my case better than you.”

“Thank you so much, you were there when I really needed it and I didn't know what I was doing especially with the numbers and debts.”

“CARS are a service that provided not only hope in a situation of unfairness ill treatment by various authorities or otherwise but often a full stop and complete turn around of sufferings.”

“In an unpleasant situation, they bring a professional and friendly service and are fully behind you. The service I've had from the CAB in Addlestone has been 100% marvellous.”

View Annual Reports

Our Awards

We are proud to have received the following awards in recognition of our wonderful volunteers and the work we do in the community:

  • Spelthorne Business Awards 2026 – Finalist, decision pending – Charity and Community Category
  • Runnymede Business Awards 2026 – Finalist, decision pending in two categories ‘Outstanding Contribution’ and ‘Community Hero’
  • King’s Award for Voluntary Service – Nominated and decision pending
  • Winner: VSNS Volunteer Team Award
  • Winner: Best Volunteer Team
  • Winner: Outstanding Contribution to Business
  • Winner: Service to the Community, Runnymede Civic Awards
  • Highly Commended: Community Hero 2025
  • Finalist: Community Service Provider of the Year, Spelthorne Business Awards
  • Finalist: Surrey Stars

Many of our volunteers have also received individual awards for long and dedicated service to Citizens Advice.