If you are an unpaid Carer looking after a disabled child, partner, friend or relative, you may be worrying about how to cope with the cost of living and rising household bills.

A new specialist service can help you maximise your income by offering free, confidential advice across a range of topics.

The service can help with:

  • Welfare benefits
  • Debt
  • Energy advice
  • Other income maximisation options
  • Social care funding advice

Upcoming events

Carer Drop In Advice sessions

15th September 2026 from 11.15am until 12.15pm @ The Light Cinema in Addlestone KT15 2BD. We’ll be available before the Dementia Friendly Screening – if you are a Carer, come and see us to discuss income maximisation and support options. No appointment necessary, just drop in. Advice is free and confidential.

Monday 5th October 2026 2pm – 3.30pm @ Carers Cafe, Ashford House Care Centre, Long Lane, Stanwell TW19 7AZ. If you are a Carer, come and speak to a Citizens Advice Adviser to discuss income maximisation and support options for Carers. No appointment necessary, just drop in to this friendly and informal support group. Advice is free and confidential. Tea, coffee and freshly made cakes available.

We attend various Carer Cafes and Events throughout Surrey to provide in-person advice.  If you’d like one of our friendly, trained Advisers to visit your local Carer Cafe or Event, email us at carers@randscab.org.uk

Research commissioned by Carers UK and conducted by WPI Economics found that 1.2 million unpaid carers live in poverty, and 400,000 live in deep poverty in the UK.

The Carers UK State of Caring 2025 survey found that nearly half (49%) of carers said they have cut back on essentials such as food, heating, clothing and transport costs.

Due to the complexity of the welfare system many entitlements go unclaimed each year. The cost of living crisis has meant that getting advice on income maximisation options is even more important.

The service is free and confidential, and is supported by Surrey County Council and Surrey Welfare Rights Unit in partnership with Citizens Advice.

Please call 01932 827187, fill in the form below and we’ll contact you, or email carers@randscab.org.uk for more information.

Advice for Carers
This service is only available to residents of Surrey
If we are unable to reach you by telephone, we will use alternative methods to contact you about your enquiry. Please select the methods that we can use:
Privacy

We will ask clients for some details about themselves and the issue they are looking for help with. We will store client information on our secure database. We will use this information to provide advice as well as to improve our service and inform our campaigns. We may also ask clients if they are happy to share some information about their background with us. Clients do not have to provide us with this information and it does not affect the advice they will receive. However, it helps us ensure that we are delivering our service in a way that supports everyone and that we are reaching people from all backgrounds.

If clients require more detail about their rights and how we use their information, please refer to our privacy policy.

Third Party Permission

If a third party is needed as client’s initial contact, please state the client has given permission for this and the third party is aware that Citizens Advice will be in contact. Please note, we may still need to ask for written third party permission.

Consent